Shipping Policy

Processing Time

• Orders are processed within 2-5 business days (excluding weekends and holidays).
• Pre-order and made-to-order items may have longer processing times, which will be noted on the product page.

Shipping Rates & Delivery

• Standard Shipping (5-10 business days) 
• Express Shipping (2-5 business days) 
  
• Shipping times may vary based on location, carrier delays, or unforeseen circumstances.

International Shipping

• We currently offer international shipping.
• Customs fees, duties, and taxes are the responsibility of the customer.

Tracking & Order Updates

• Once your order ships, you’ll receive a tracking number via email.
• If you don’t receive tracking information within 5 days, contact us at wearenoum@gmail.com.

Lost, Stolen, or Delayed Packages

• We are not responsible for lost, stolen, or delayed packages once they are in the carrier’s hands.
• If your package is marked delivered but not received, check with your local post office or neighbors.
• For further assistance, email us at wearenoum@gmail.com.

Returns & Exchanges

• We currently accept returns within a 30 day window.
  

For any shipping-related questions, feel free to contact us at wearenoum@gmail.com.